We can’t hide it - we love our shirts, and we’re proud of it! That’s because we choose only the highest quality shirts, and use only the highest quality printing. We wear our shirts to work and to bed. We design them ourselves and buy from our favorite sellers. What makes us even more proud, is now we know our community feels the same as we do.
Two weeks ago, we started sending out a survey to every person who purchased a shirt through Teespring. We use the responses to get a sense of the quality of our business in a way that we could never judge ourselves.
The good news is, overall, people are happy! We’re averaging an overall satisfaction score of 4.35. We’re excited to share the breakdown of how people responded:
The other thing we love about this feedback is, it gives us insight into the types of improvements we’re making that our community wants to know about.
Here are few things we’re constantly working on:
We now offer more than 30 products from over 10 brands. By putting an item on our site, we endorse its quality and we want to make sure people feel that everything we offer fits their needs and makes them happy. If the fabric is bad, we’ll cut an item. If the fit of an item is consistently off, we’ll update our sizing chart accordingly.
Fabric quality by product
We work with 20 different printers all over the country, which allows us to keep production rolling and ship everything as fast as we can (with more shipping time improvements coming). As we collect more data, we will be able to establish a baseline for printer performance. If we see a printer lagging, we’ll investigate and work with them to help them improve.
Fake printers with real numbers
Screen printing in New Hampshire
We communicate closely with Teespring creators - we love sharing knowledge. As creators start to stand out as exceptional, not only in sales, but more importantly, in user satisfaction, we’ll continue to look to them for inspiration and knowledge about best practices for creating amazing customer experiences.
Walker and Evan, Teespring co-founders with Andrew and Arjan, two of Teespring’s top creators
We know that fast delivery is essential to a positive customer experience and we’re always working to deliver faster. We’ll keep asking how our buyers feel about shipping until we know that they’re happy - then we’ll continue asking to make sure it stays that way.
We will always be looking for ways to make people happier - it’s just our nature. Our goal is to bring our average overall satisfaction score to at least 4.75/5 on all of these metrics. We will use the knowledge we gain from these surveys to drop the printers and garments that don’t reach our high standards, and work with any sellers who are having trouble.
The fabric won’t be perfect for everybody, printers will sometimes make mistakes, a few grumpy people will keep us up at night worrying about how to make them happy, but by constantly assessing how every element of the Teespring experience is for customers, and with a relentless drive to improve that experience, we hope to be the best we can be.
Thanks to everyone who has submitted feedback - we are listening! If you have questions or feedback about our improvement process, feel free to reach out to email@example.com.
Delaware showed us some big love in their feedback - thanks, Delaware! New Mexico was our harshest critic - they must be t-shirt connoisseurs…